Description
Course Summary
This Communication and Planning Skills for Administrative Professionals training course is designed to help participants review and develop there communication and planning skills so that they can demonstrate capability and talent when it comes to communicating with others and achieving success.
Programme Objectives
- Review how to develop their communication, interpersonal and planning skills and their appreciation of the principles involved
- Determine how to improve their communication with others through a variety of mediums
- Identify how to make the most of their time, ensuring tasks are achieved effectively
- Understand how to deal with workloads and other people by demonstrating a change in ‘mindset’
Course Content & Outline
1- Managing Business Communication
- business communication, barriers and pitfalls
- managing emails and letters
- writing professional agenda and minutes
- writing guideline and instructions
2- Writing effective report
- mind mapping and brain storming
- relevance, layout and structure
- grammar & punctuation
- editing and proofreading
- tables, diagrams, figures and graphs
3- Team-working and Meetings
- How to run effective meeting
– planning and preparation
– participation and control
– follow-up and meeting notes - Improving teamwork
– team development
– constructive discussions
– getting agreement
– challenging ideas
4- Presentation Skills
- structuring effective presentation
– Designing slides and using visuals and graphics effectively
– Equipment and room setup - Body language
- making a case
- critical thinking
5- Face-to-face communication and Interpersonal Skills
- principles of communication process
- how to overcome barriers of communication
- Interpersonal skills and how to enhance face-to-face communication
- develop assertive communication
Who is this training for?
This Communication and Planning Skills for Administrative Professionals training course is for Administrative Professionals, Managers, Leaders and Team Members.
Training Methodology
This Communication and Planning Skills for Administrative Professionals training course is highly interactional and practical programme through a variety of learning methods including:
- Face-to-face communications (one-to-one and in small groups)
- Meetings and supporting presentations
- Written communications (including writing e-mails, letters, reports and instructions)
- Case studies and groups discussions
