Description
Course Summary
The Covid-19 pandemic has had a massive effect on businesses globally. Many businesses have had to make drastic changes in the way they operate in order to remain profitable, while others have changed to a fully working from home model to support their opening hours while staff are isolating.
Many of the changes have actually had a positive impact on processes and profits and there are a wealth of lessons we’ve learned after being reactive to government guidelines. The questions now are to understand how these changes can be placed into a fundamental business plan to move forward and consider how the changes will affect the employees that are the backbone of the business.
In the rapidly changing economic climate, it’s essential that organisations look to the future and predict coming changes to ensure income security. They will also need to consider provisions for people remaining in a homeworking environment or the safety of returning to the office. Some employees may require flexibility as their work-life balance could be affected by changes in employment procedures and this could leave employers in a difficult position if staff don’t buy-in to the change.
Course Objectives
During this course, you’ll learn:
- To understand the impact of Covid-19 on your own business.
- To identify potential concerns or single points of failure left behind by rapid change.
- To implement a solid and structured change process.
- To assess changes and use analytics to report on successes.
- To review change, accept where there are issues and place in amendments where required.
- To communicate change with your workforce to gain buy-in and negotiate with requirements where needed.
- To align team targets with new company goals.
- Evaluate the needs of your workforce and assess FTE requirements based on homeworking models.
Course Content & Outline
1- Covid-19 Impacts And Adjustments
- What has Covid changed about the economy?
- The effect of Covid on employees.
- Lessons learned and fixes implemented.
- Crisis handling – how did you do?
- The benefits of working from home.
2- Recovering From Covid
- Pulling workforce back into the office.
- Assessing automation vs. people-fronted customer service.
- Service resilience and future-proofing.
- Reactivity vs. proactivity.
- Returning to the ‘new-normal.’
3- Your Customers Requirements
- What went well throughout Covid?
- Are your customers happy with your service?
- How can you make your service more accessible?
- How to communicate changes to your customers.
4- Offering Employee Support
- Supporting mental health in the workplace and at home.
- DSE assessments and why they are important.
- Flexible working requirements.
- A hybrid working strategy.
- Handling resistance to change.
- The psychology of change.
5- Managing Remotely
- Getting the most out of team meetings.
- Virtual learning and training exercises.
- Performance managing and reporting from a distance.
- Health and safety requirements of remote employment.
- Smart targets and adherence.
- Sickness and absence level change with homeworking.
Who is this training for?
This course is suitable for anyone managing or planning change within the workplace as a reaction to Coronavirus. It would be particularly suitable for:
- Directors
- Business Owners
- Operations Managers
- Planning Managers
- Data Analysts
- Supervisors
- Team Leaders
- Aspiring Managers
Training Methodology
This course supports a range of adult learning styles using project planning group sessions, discussion groups, and trainer-led seminars. You will have the chance to compare experiences with like-minded people and assess a way forward using real-life case studies.
The course will give you access to tools and recommended strategies to allow you to put in procedures to seamlessly move your business into a more modern-day working model.
