Description
Course Summary
The healthcare industry is a fast-paced environment with a lot of challenges including funding, staffing and ever-changing regulations.
Managing in this fluid setting presents opportunities for managers and leaders to improve their processes using agile technology, new and improved management techniques and efficient project plans to increase financial stability.
Course Objectives
The recent Covid-19 pandemic has created a need for increased resilience and collaboration throughout all aspects of healthcare to maintain standards, increase the energy and strength within the sector and consistently ensure patients receive the treatment they require.
During this course, you’ll learn:
- To identify and manage potential risks.
- To create innovative and strategic solutions considering cost implications.
- To understand strategic and technological tools that could be useful.
- Discover the latest regulations and healthcare accreditations and their implications on your processes.
- Understand where you knowledge gaps are and prioritise change.
- Evaluate processes and set a realistic vision to earn staff buy-in.
- Review data regarding changes to develop a success story.
- Request and handle feedback and challenges to improve patient service and results.
Course Content & Outline
This course will help you to discover the issues within the healthcare industry and communicate with your team to effectively adapt to change and explore new opportunities. You’ll also be able to evaluate your own leadership style and work on your development areas.
1- Strategic Aims & Their Management
- Identifying the need for change.
- Healthcare current aims and their effectiveness.
- Creating a strategic management model.
- Strengthening the corporate culture.
2- Administration and Legislation
- Essentials and financials – assessing a project’s worth.
- The contingent valuation method.
- Operational planning and staffing.
- Looking at structural changes.
- Scientific credibility and quality assurance.
3- Healthcare Management
- What does it mean to be a manager in healthcare?
- Your organisation mission and brand values.
- Discovering your management tools and support.
- SMART targets.
- Selecting the right team and accurate delegation.
- Developing key performance indicators (KPIs).
4- How to Get Creative
- Identifying knowledge gaps.
- Problem solving and decision making.
- PMI-CAF SCAMPER in critical thinking.
- Acting on reliable data – where to start.
5- Developing Resilience and Flexibility
- Johari Windows.
- Holland Theory.
- SWOT Analysis.
- Tools for building resilience.
6- Understanding Opportunities & Managing Change
- Discussing concerns and developing team buy-in
- Tuckman’s Theory of teamwork
- Belbin’s Team Roles
- Constructing the correct change model: Kotter’s theory.
- ADKAR.
- Negotiating contracts and dispute management.
Who is this training for?
This course is suitable for anyone in a leadership or supervisory role within the healthcare sector, or anyone aspiring to be a manager within this area.
This includes:
- Healthcare Senior Managers
- Department Heads
- Clinical Section Heads
- Healthcare Centre Owners
- Healthcare HR Managers
- Healthcare Strategic Planners
- Healthcare Financial Teams
Training Methodology
This training is a combination of presentations and group seminars with a range of accessible tools to assist in all adult learning methods.
You’ll take part in group discussions and plan projects based around specific healthcare areas and assess their potential benefits and limitations. You’ll be provided with real-life case studies and simulated data and feedback to help you analyse pain points and deal with role-played employee conversations.
