Description
Course Summary
This online course gives you the skills and know-how to master your management style. You’ll understand the importance of flexibility within the workplace and how to gain the trust and understanding of your employees.
You’ll learn how to quickly and effectively solve problems and create accurate tangible data to feedback to clients and display your successes. You’ll become a strategic thinker with the bigger picture in mind – understanding that risk-taking can pay off and assessing all possible outcomes before making a change.
You will be exposed to the most effective recruitment techniques and develop your knowledge of people management to ensure you employ the right people who buy into your company’s aspirations.
Course Objectives
The aim of this course is to give you the skills, knowledge, and confidence to push your management style to the next level. You’ll gain a greater knowledge and understanding of what to look out for, where your risks are and how to make changes in a positive way to keep your staff motivated.
You’ll assess the key issues within your own office environment and have the opportunity to address them using key management models and the support of others in your field. You’ll give feedback and share experiences to develop your skills and improve your own understanding of your role.
Course Content & Outline
1- Project Planning
- Setting clear goals and instructions.
- Clear journey mapping and identify priorities.
- Effective delegation.
- Task break down and the gains of tick-list mentality.
- Deadline setting and its importance.
2- Profitability
- Understanding your cashflow.
- Purchasing and invoicing.
- Getting the most wins for the least cost.
- Understanding your essentials – eliminating waste.
- Spreadsheets – how to make them work for you.
3- Strategic Thinking
- Seeing the bigger picture.
- Identifying opportunities for improvement.
- Creative problem-solving.
- Evaluating processes and making changes.
- The 80/20 Model and how to get the quickest wins.
4- Time Management
- Developing effective organisational skills, (diary management).
- The 5S’s of LEAN office management.
- How to prevent procrastination.
- Understand your own style and develop task flexibility.
- Automation and its benefits.
- Increasing productivity through motivation.
5- Effective Recruitment
- How to find the best recruitment method for your company.
- Creating useful, outside-the-box interview techniques.
- What to look out for on a CV.
- Recruitment workshops – how to make the most of them.
- Utilising social media for recruitment.
- Identifying the right behaviours.
6- Risk Management
- The GROW Model prioritisation method.
- Understanding environmental impacts.
- Assessing all possible scenarios and offsetting risk to find the best soltuion.
- Understanding the risks of a flexible working environment.
7- Reporting
- Finding the right system for your needs.
- Assessing essential reporting to show performance.
- Reading reports and making comparisons.
- Drawing conclusions and acting out changes.
- Revisiting and feeding back to challenge success.
8- Security and Regulatory Standards
- Writing and creating processes.
- Understanding the wider office environment.
- Data protection and GDPR regulations – what do they mean for you?
- Your complaints process – is it fit for purpose?
- Health and safety and fire essentials.
- Setting your company values and ensuring staff adherence.
9- Making the Most of Your Support Network
- Sharing relevant knowledge and data.
- Understanding teamwork and how to utilise your staff effectively.
- Creating ‘plan B’ solutions to prevent service failure.
- Developing staff to take on extra responsibilities.
10- Managing Client Relationships
- Proper influencing and negotiating techniques and when to use them.
- Being assertive and professional.
- Handling difficult questions.
- Feedback and ‘lessons-learned’ sessions.
- Accepting criticism positively and moving forward.
- Sharing information and creating accessible action plans.
Who is this training for?
This course is your essential online guide to successful office management. You’ll learn all the basics of becoming a great manager within an office environment and understand how to deal with challenges quickly and efficiently when they arise.
It’s ideal for:
- Asprising or developing Office Managers looking to take the next step.
- First-time Office Managers needing a little extra guidance.
- Client Relationship Managers.
- Operations Managers.
- Company Directors.
- Account Managers.
- Financial Managers.
- Team Leaders or Supervisors who have delegated responsibilities.
Training Methodology
This course gives you the opportunity to experiment with management techniques, try out new projects and understand how to make a profit and become a success in the eyes of your clients.
You’ll experience real-life scenarios, create project plans based on your own targets and implement discussion groups with peers to understand the most effective methodologies.
